Jacksons Starry Nite Sky

The reservation process was good. Customer service was great. Was disappointed that we had to wait until 5 to be able to get cabin and then the cabin was not cleaned. Customer service contacted cleaning and they were out within an hour. The cleaning crew was super sweet and did excellent at cleaning.

Cabin was very clean!

Great communication and ease of check in was too.

Truly awesome. Thinking on making it again in a year or two!’ ❤️❤️

Great cabin, so very clean. Enjoyed our stay.

The cabin was really nice and clean, would stay again.

Cabin was great! Thoroughly enjoyed it.

Cabin was exactly like photos online. Very clean and relaxing atmosphere. I will visit and stay here again.

Excellent cabin!!! Private and quiet. Extremely clean!! Would not stay anywhere else!

We appreciated the ability to do a hands-free check-in and found the kitchen well stocked, as well as plenty of towels in the bathroom.

The cabin was very clean and beautiful. We loved the decor. We enjoyed the pool table, arcade game system, and hot tub. The decks and front porch were also beautiful and provided us with many opportunities to relax and enjoy Mother Nature. We will definitely be back!

Very clean probably the best clean job we've seen ever.

Everything was great. The cabin was amazing, more than we had hoped for. Wish the pricing was a little more affordable so we could do it more often but it was worth every penny!

Great

The cabin was beautiful and we really enjoyed our stay. The cabin had everything we needed with the exception of forks. (There were only 4 forks in the drawer). The cabin was very clean too!

The cabin was wonderful! We did have a problem with the water pressure when we got to the cabin on the evening we checked in. The maintenance guy didn't want to come out that evening to fix it and arrived the next morning. Once the water was fixed everything was great.

The cabin was perfect for our family! Everything was clean and just as we imagined!

Your service and cabin was A+++++++++++. The online experience reserving the cabin and Vernell was especially helpful.

Excellent

We had such a good time in the cabin. Whenever we made a phone call they took care of it quickly. We would stay with Timber Top when we come back for another vacation.

Excellent. Very clean and comfortable.

Great all the way around!!

Very very well! We did have issues with the water upon arrival but after we called then this was immediately taken care of.

We really enjoyed our stay. Very nice cabin.

We loved Jackson’s Starry Nite Sky cabin!! Just what our family needed. We have stayed in this cabin twice and have already booked again for August during Jeep weekend. We would love to see Dollywood added to the luxury pass.

Fantastic stay!

Love the Cabin we stayed in this is our second time with this one .

Better directions to cabin would help.

Check in and check out were super easy. Check in packet had everything we needed. Cabin was very clean and directions easy to follow!

Reservation process, check-in process both a breeze. Cabin was exactly as described on the website; great vacation!

Awesome

Perfect cabin for our stay. Easy to find. Easy transaction.

I love the cabin but not the gate to get in it was a little hard to drive up the hill and have to stop to open the gate. but I would stay again in the cabin.

Great experience from start to finish.

The cabin was wonderful and all the staff was very understanding and super nice.

Cabin was absolutely beautiful and very comfortable !!

Great!👍

The staff was very helpful in suggesting a cabin based on my preferences. The cabin was beautiful and all instructions were clear and easy to understand. I have rented through Timber Tops several times over the last 15 years and have never been disappointed.

We thoroughly enjoyed the cabin.

We always enjoy staying at Timber Tops and will do so in the future. Hopefully you will be able to send our DVD's and CD's that we left behind in the game room downstairs. (We did fill out the lost and found email earlier this afternoon. ) Thank you again for a great vacation!

One of the Best cabins that we have stayed in. Loved it. Did a load of towels and washcloths. When I put them in the dryer the heating did not work. When I called the office the person told me that they would have someone there to fix the dryer. Told the young lady that would not be needed since we were checking out the next day. Was able to stop by the office and pick up clean towels and washcloths. A little hiccup but nothing inconvenient.

We had a water pressure issue in our cabin and within an hour and a half a repair guy was in hand with the part since he knew the cabin and the previous repairs done. This only made us feel better about our stay since the whole process went well and you can tell the company doesn't have a high employee turnover rate! Loved our stay and would return next week if we could!!

The reservation process was simple and easy. We had a small issue at the cabin with water pressure and you handled it promptly.

The cabin exceeded our expectations! Thank you

We enjoyed our stay very much, very nice cabin will be back next year.

Great

Awesome

Cabin was really nice and clean. Verneal helped us pick it out.

Everything was great very nice cabin kids loved it

We had a great time and the staff were very accommodating

We really did have an excellent stay, but I wish the codes could be text to you for the gate and cabin ahead of time. We waited at gate trying to get a call in to get number and kept being placed on hold. This lasted about 10 minutes before someone answered.

Easy check in and out Clean Cabin

Love Timbertops...always consistently deliver the best cabins!

Excellent We will be back

Overall it was nice. Had some issues with incorrect gate and alarm codes. Also, very low water pressure.

Cabin is awesome especially the fire pit. The only bad thing is a lack of water pressure. Only one faucet can run in the cabin at one time.

The actual people at Timber Tops were great. Everyone was friendly. The cabin (Jacksons Starry nite sky) was a clean and beautiful cabin. Only a couple of issues that in mine and my families eyes would keep us from staying at this cabin again. The water pressure was awful here. I was washing dishes and someone flushed the toilet and made the water coming out of the sink completely shut off. If you were taking a shower you barely had any water pressure at all. This was a huge problem for us since we had 2 bathrooms and wanted to take showers at the same time. We did call someone came out and said they fixed it but it was not fixed. The other issue was the dryer nob was broken so you couldn't dry clothes. Not a huge problem but still a pain. I would use timber tops again but would not stay at this cabin unless things were fixed.

Great loved the fire pit.. Will use this cabin again.

Had a wonderful time, kids loved the rec room.

Everyone was very helpful! Cabin was exactly what I expected.

Great cabin, clean and spacious plenty to do. Kids loved the game room and hot tub.

We loved the cabin and all the amenities! We will definitely stay again!

All is well

Cabin was great. Very helpful customer service representatives

Very clean, secluded, and loved the features of the cabin. Our only complaint is the water pressure, could not use shower and use water in the kitchen at the same time.

The cabin exceeded my expectations! My family and I loved it. It was super clean and furnished nicely. This was my my families first trip to Gatlinberg/ Pigeon Forge, and we loved it. We didn't want to leave. We will definitely be using Timber Tops for our next trip. I would absolutely recommend Timber Tops friends and family. Thank you Timber Tops for making our stay such a fun and memorable one!!

We are repeat guest and are still overly impressed with the services provided by Timber Tops and have recommended Timber Tops to friends and family.

I have dealt with Timber tops for several years and you are always great to work with. Several representatives were so very very kind to me no matter what dumb question I asked. Vernell, Dawn, Mandy, Ron among others provided such good service. Cabin was great and was clean. Looked just like the pictures! Very quiet area. Only negatives: Could not understand password to hook up to internet. Call to office to ask and they indicated did not need password but when you try to connect it said password needed. we tried to use password they listed in cabin on the little board - it did not work. Map while good could have been just a tad better. Got to understand we are trying to navigate curves and read the map... not always easy... lol. Only suggestion I have and there may be nothing you can do about it - the paperwork albatross. I sent my paperwork in only to have to redo it twice. Not sure what happened to it. Then there was confusion at the end. Still not sure I did not get charged three billings (will be checking). Thank you always for taking care of us - no matter what we ask for. Love love love you all!

very nice cabin with nice furnishings.Would highly recommend to others