Bear Hugs

We really enjoyed our stay at Bear Hugs cabin the week of Thanksgiving. There was room for our whole family - 14 total including children and grandchildren. The views were amazing! Everyone really enjoyed the pool table and other games. The kitchen was well stocked. The drive up was a little steep but not too bad. The weather was wonderful all week except for a little rain in the middle of the week. Had a fun time at Dollywood. A very memorable vacation!

Excellent stay, beautiful clean cabin with amazing views.

We really enjoyed our stay.

Very easy company to work with we were booked within 5 minutes for a very last minute trip (same day) got exactly what we wanted!

FANTASTIC!!!! You even provided snow!!!

The cabin was very nice and we loved the location. This cabin was Bear Hugs located in the Hidden Springs Resort. The view was excellent - high enough to have nice view of the mountains and yet not too steep of a drive to get there. We had no issues with anything in the cabin. The covered pool in the resort was also great for the kids.

We loved the cabin . It was my self my husband and 3 of our best friend couples. It was as amazing experience .a well need get a way from everything and just relax. The cabin was extremely clean very cute and homey feeling it was comfortable we just loved it and will b back soon

I have always had a wonderful experience with Timber Tops. Cabins are always exceptional.

Wonderful. One issue with a monitor was quickly repaired. The cabin is beautiful and clean.

The cabin was amazing, and the staff were very friendly when I spoke to them on the phone.

reserving a place at Timber Tops has always been a very pleasant experience...from the customer service folks to the maintenance folks we have always been pleased with the service and friendly staff...our stay was beyond great surrounded by our family in a beautiful cabin...with a beautiful view! Great memories for our entire family!

great

The cabin and the view is spectacular, cabin was well kept and clean

We loved her stay with timbertops cabin rentals. We stayed in the Hidden Springs Resort and our cabin was called bear hugs. It was clean and everything we needed was available. Amazing view off both decks. Beautiful sunset with amazing sunrise ! Plenty to do without leaving as well as an enclosed pool just down the hill.

the house was perfect for our family. Enough beds and things to do, loved the theater. Grill good.

Great stay!!

You did awesome!!

I called on our second day with some concerns and they were taken care of by days end.

everything was great...from the making the reservations to checking out...GREAT!

Excessive heat problem from windows

Amazing cabin! We had a gorgeous view! I love that our cabin was fully equipped with kitchen utensils & appliances, bedrooms were comfortable, bathrooms were clean. The kids really enjoyed themselves in the cabin.

Staff were helpful. Shower curtain and floor in top level bedroom / bathroom were not very clean. Need to provide more than one dish cloth.

We all really enjoyed our stay and can't wait to book our next cabin vacation with you. The house was very nice and clean and I always find that important. It could use new blinds but that high up there isn't a worry of anyone peeking in. I loved our view as well.

Transactions easy, nice CSR's, cabin was as described.

We had an awesome time. We loved the cabin and all of its amenities. We are already planning our next stay. We also loved the on-line convenience.

Great experience...everyone I talked with was so helpful! It w a s a pleasure to work with all...the cabin was beautiful exactly like pictures! We all had such a great as t time...thank you!

The cabin was awesome and very efficient for our family vacation. Had a wonderful time, so much to see and do in the area. The view from the deck was magnificent! Checking in and out was very easy.

we were pleased with our service and the stay was enjoyable

Loved the house but these are the negatives: was not told to click on Schlage before entering passcode to enter house (call 1); no wifi connection (call 2); air condition did not cool after doing all as prescribed and allowing for the temp (call 3). Answers to the calls were provided quickly and servicemen responded. But house was very uncomfortable. Also no iron. But we will book with you again, love the location and overall cleanliness of house and nice decor.

Great

Just a couple of issues, the main floor level bathroom toilet was very "wobbly". Also, there was no way to block the sun coming in so at times it was extremely hot on that level. At other times it seemed cold. A disposal would have been nice, and extra garbage can liners. We had brought some of our own so we were ok. More instructions about the keyless entry would have been helpful. A DVD player in the main living room is needed. The WiFi was extremely slow. Couldn't hardly use it. But all in all we had a wonderful family time, and we will come back. Just a few suggestions for your next visitors.

The cabin was very nice, HOWEVER, the wifi was almost unusable. We tested the speed at .5. That is a deal-breaker for some of our party. The picture showed a porch swing which was the 1 thing my 93 year old mother wanted, but it is no longer there, having been replaced by gliders. That was the 1 reason we chose this cabin over another comparably outfitted. The dishwasher was not secured to the cabinet well. Our neighbors outside were smoking different things(!!) which made it unpleasant for us sitting on our porch. I would have liked more instructions on the security system. The windows in the lower level where the 4 bunks are need some type of window covering if you are asking people to sleep there which we did. It was too bright. There is nothing on them now. It would be nice if more coffee filters were provided. They are cheap, you end up buying 100 or more for the 7 you may need. We left our whole package we purchased for the next few guests. You're welcome! It's hard to know which type to bring as there are different types of coffee makers. But we did enjoy our stay, just could have been better. We had several people with us who would like to rent in that area again, but the wifi was a problem. Also, channel 220 didn't work on the main set, but it did on all the others, so I think Directv needs to be contacted.

Love the cabin

Very good! The cabin we stayed in was very well appointed, rooms were comfortable, all the supplies were provided to make our stay as homey as possible. The staff assisted each inquiry and request very well.

The cabin was just as described. Beautiful views, lots of things to do for the kids, comfortable beds, level parking, and great service from the Timber Tops staff.

Good

The cabin was very clean and updated. The trash collection was a bit of an issue. A cabin that size that sleeps 14 people would be expected to have more trash in a weekend than the bins can hold when you consider two to three meals a day. We had to carefully pack the trash and leave three bags inside the cabin at departure.

Everything was great! Beautiful cabin with lots of space. Everything was in great working order, including the hot tub!

The pictures do not do the view of the mountains justice. An absolute gorgeous view-even in the winter. The cabin itself was very spacious and the fireplace added to the beauty. The jacuzzi tubs were a great way to wind down a hectic day. Absolutely loved having a washer and dryer (a lot less laundry when you get home)! Another great feature was the indoor pool. The kids loved being able to swim. For this cabin to be considered a luxury cabin, we did have a few issues. When we arrived, our child found soiled linens along with half filled soda cans in one of the drawers in the game room. Upon calling, the property manager and another gentleman were there to remove the items within a reasonable amount of time from our call. We were told we would receive a call from the office the next day (we never did). There were also a lot of bugs (dead and alive) throughout the cabin. We went to use the hot tub and found that it really needed to have the filter changed-it had black sludge floating in it (so sadly, we did not use it). Overall, despite the few issues, we really loved this cabin.

Cabin was excellent, just as expected. Was ready earlier then expected and given a call to let me know. The hot tub was low on water and they came that same night and put water in it. There was not a hose or we would of done it ourselves. There was plenty of supplies such as toilet paper, paper towels, coffee, cookware and everything that we needed. Would stay with them again.

Love the view. Nice set up in cabin. Would stay again!

Our family had a wonderful time during our stay in Bear Hugs. The kids kept busy with all the games in the game room and loved the bunk beds! Lots of room in this cabin and a beautiful view! I wouldn't hesitate to book this cabin again.

Check-in/Check-out process was very quick and efficient. Only issue we had was that we had to wait about 36 hours to have our trash cans emptied...we had to call twice before someone came.

Everything went smoothly for booking to direct check-in to departure. The only thing that was a little problem was the long delays (hold time) when trying to contact the office. When we took the option for a return call we never received the call back (waited 6+ hours before we called back and stayed on hold until an agent was available.

We loved the cabin! The location was amazing. We were pleasantly surprised by how clean the cabin was and that there weren't many bugs. Only issues were that the dish washer did not work and someone had to come fix it, master bedroom on main level only had one out of four light bulbs working, no darts for the dart board, and a previous customer's socks were found stuffed in the rails of the bottom bunk.