Mountain Retreat

Excellent. A few issues that were remedied right away- the hot tub wasn’t working but fixed next day. The heat came on but reset remotely. Thank you! Loved the cabin.

We had a much needed mini vacation with no cell service at the cabin to take a break from life. We seen bears every day we were there, even a mama bear with her cubs!! I wish we could have stayed longer!

Excellent

Everything was wonderful.

We had a few minor issues when we first arrived but they were quickly remedied and the rest of the stay was perfect.

If the best is the standard.... you guys are 3 steps above that!!!!!

This was my first time staying in a cabin and the experience was awesome. I've already started sharing the news about the Timber Tops Cabins. Looking forward to doing it again.

Easy check in and check out. Cabin was clean and beautiful.

Excellent

Easy booking. Convenient check-in by calling and giving key and alarm codes.

Relaxing

Very friendly and helpful staff were able to answer all our questions.

We had a wonderful time! The cabin was clean. It was walking distance to the pond. There were several restaurants about 5 minutes away or if you wanted more of a variety of things to do Pigeon Forge was about 15 minutes away. Great Location!

Everything was great

You did a wonderful job

I have stayed a.few times with Timber Tops and each experience is wonderful. I will continue to book through Timber Tops!

Awesome

The cabin was beautiful decorated but we Seemed to have issues with lack of hot water, also WiFi did not work.

We loved the location of the cabin. It was away from all the crazy traffic of pigeon forge! It was cozy and warm with the fire place and nice hot tub!

We loved our experience with Timber Tops from start to finish. Super easy to book and help along the way for checking in and out. Our cabin, Mountian Retreat, was fabulous! Super clean and so much fun for the whole family!

You made the experience very easy and smooth for us! Wouldn’t change a thing. And the cabin was absolutely breathtaking!

Overall it was a great experience.

Great cabin. Super efficient staff with quick response to slight issue with Wi-Fi. A few tips: give location of alarm panel as it was hard to find upon arrival and only had seconds to enter code. Provide Wi-Fi connection name along with password.

Absolutely gorgeous cabin and customer service was amazing!!!

Great time. Thank you!

Nice cabin

Cabin was clean and as described. Check in was pretty easy. WiFi password was provided, but it was not working. When I emailed Timber Tops (Gina Raus), I never got a response back. I felt that the cabin itself was a little far out of the way and the only narrow set of stairs inside the cabin was not very solidly built-it was a little rickety. Also, the toaster wasn't working, and the top left range spot wasn't heating very well. Other than that, very nice.

Beautiful cabin! Great location! Bed was extremely uncomfortable but overall everything else was great.

Very helpful with everything and I had a great experience !

This was a great stay. We have had some problems in the past with timbertops but this cabin and stay erased all our reservations.

Loved our stay as usual, the only thing this time that we had an issue was there was no literature in the cabin on how to operate the electronics. Normally the cabins we have stayed in had a binder of some sort that would explain how to operate things in the cabin.

everything was especially pleasant. the pictures didn't do the actual house justice. we enjoyed the peaceful surroundings and the beauty of the views. every morning waking up to nature and enjoying a cup of coffee on the deck overlooking the trees and listening to the natural sounds of the earth was my highlight. We also enjoyed how close everything was , we even got to enjoy Paula Deans restaurant and Margaretville one day .

Customer service was exceptional. Check-in and out was great. House cleanliness was not too good. Looks like house cleaners just do surface cleaning. Under furniture, on top of mantel, sofa bed has mouse poop in it, curtains, windows were not clean. I would also recommend providing more towels and washcloths so I wouldn't have to do laundry everyday while on vacation; this is a waste of water and electric. I would also recommend more dishes, we had to wash dishes after each meal so we could have dishes for the next meal; again this is a waste of water and electric.

More instructional manuals

The outside decks and chairs/swings were very dirty; animal poop in the corner and piles of bird poop rt outside the door. We liked the cabin overall though.

Satisfied but could be more

Great Vacation and easy accessibility To the cabin! Convenient and clean!

Everything was wonderful. Great views, weather and comfort. Cabin was spacious and clean. Had some issues with the WIFI, but you all and the company doing the service went out of their way to fix the issue. I had the cabin rented until Saturday Nov 28th, but on the 25th I received a call my father had passed away and had to leave. I called later that day to inform you all I had left and the reason. Had hoped possibly for a small refund, but doesn't seem like that will happen, but I understand. I will definitely stay again!

Process was trouble free. Mountain Retreat cabin was delightful to stay in. Look forward to coming back.

The cabin and service were excellent great experience will definitely stay with y'all again