Excellent!

Everything about our experience was wonderful. The cabin was beautiful and the staff were great. Very friendly and such a wonderful place to be.

Good.

Great! Enjoyed it

Our experience with Timber Tops was great. A friend recommended the company, and it was nice to have that recommendation because there are so many different rental agencies in the Smokies area, and we had never been there before. Everything was smooth from the first contact I had with the company. When I first started to research cabins, I emailed a question, and Kari Johnson was extremely helpful. She told me she would keep me informed of the date for the one-day sale in January, which she did, and she quickly and patiently responded to all of my additional questions. Check-in was easy, although we did not use the direct check-in option. My one suggestion would be to consider emailing the details for that option a little bit more in advance. The cabin was clean and worked out very well for us. We had one minor issues with the shower, but a Timber Tops representative was able to resolve that over the phone.

Great

The cabin was beautiful and so was the view!

Everything was good. The maintenance guy was called and he fixed the problem with the fireplace (lighting the pilot light). We really enjoyed our time there. The only thing I would change is the printed directions. If the cabin is in the hidden springs resort, let the directions say that. We turned around several times thinking we were at the wrong location:)

Very prompt to handle any situations we had. But the cabin was dirty. There were gnats Or some kind of bugs all around the bathtub in the master bath. There were cracker crumbs under the couch. Not a big deal but for the price of the cabin and the cleaning fees you’d think it would of been cleaner. Thanks

Would've been a 5 star rating but the parking at this cabin was not good at all. It was so steep that I wasn't comfortable leaving my vehicle there. I had no other choice but to park there but wasn't satisfied at all. Also my mother has Parkinson's and is on a cane and the parking made it difficult for her to get in and out of the vehicle. I would recommend your cabins to my family. However just not this particular one due to the parking only. Everything else was perfect with the cabin. The air went out the second day, but I called and the problem was very quickly solved.

We had a wonderful experience staying in Country Classics. Beautiful cabin. Parking was a bit of a challenge for a handicap person. Look forward to getting a cabin with Timber Tops.

The cabin was nice, had some trouble with the hot tub and wifi but other than that everything was good. My daughter did leave some clothes behind in a drawer, I called to report it but we never did get her stuff back. 🙁

I thought it was great the only thing I would have liked us may e a couple if the trees bit blocking the beautiful view we has when in hot tub, and time pick up trash since e we were there for a week.

Overall the cabin and staff interaction was very nice. Thank you for the experience.

Our refrigerator did not work, so our leftovers of salmon and the milk jugs we bought were ruined, so we had to throw them out. I think we should be reimbursed for these items. They quickly got us another cabin and this was good even though it was a pain to move our things. The cabins themselves were very nice and we enjoyed our stay.

We had a great trip! The cabin was perfect, from the cleanliness to the floor plan.

Such an amazing view, friendly staff and easy access to attractions

The staff at check-in was helpful and friendly and continued to be so when I called with several questions. The cabin was nicely outfitted with everything listed in its description and was very clean.

Clean and great location

Great location clean cabin. Hot tub was a little slimy. Overall a good trip

The stay was great. Everything worked out perfectly.

My family and I really enjoyed our stay. The cabin was very nice,clean and fully equipped with all of the amenities.

Great cabin and great location. Only concern/issue was hot tub lack of chlorine etc... and only 2 jets worked simultaneously. Only used this the first night due to this.

Everything was wonderful me and my family love the cabin and we will come again timbertop is number 1 in my book .

Lovely cabin with all the amenities. Enjoyed staying here. Easy check in, very helpful employee. Cabin was nice and clean. Everything was in working order, except the tv in main bedroom which was immediately rectified. Thank you.

My stay was great!

Needed a sofa or something comfy to sit on to watch tv in game room. Appeared only two of the four televisions had satellite. There were many stink bugs but other than that nice cabin.

We enjoyed our cabin but a few things could make it better. Indios whirlpool tub was dirty and there is a need for some kind of shade in the large windows as the sun is overpowering in that room. Those large windows are very dirty as well.

Wonderful

We loved the cabin we stayed in. Very clean and close to everything we wanted to do.

Very clean, easy check in/check out process, great view, family friendly

Cabin was great. Return renter! Very clean and well maintained cabin. Only recommendations I woul dhave for Country Classics is to have a step stool to get into master bed, very high up for a short person. Also video game machine in lower level kept our friends up at night with the music constantly playing. Wasn't sure how to turn down volume and was afraid to unplug it. Overall great cabin rental as always!

The parking area was very steep...a bit scary. The cabin was great except for the bed that was broken and had to be repaired. Reported the problem very early in the morning and had to call back again...they said they had no record of the problem being called in. Service man finally showed up late that day and repaired it. The first call was not recorded I would guess. Enjoyed the stay and the view.

The cabin and view were beautiful. The cabin was very clean.

Great customer service from all that I spoke with over the phone

Everything worked as planned. Could not check in at 4, had to wait a bit but we were in town so it worked out. House was everything we hoped for, especially after meeting a few other people staying in other houses locally who encountered problems at their properties. View was awesome, A/C worked great, water pressure great, loved game console, and very convenient to the Smoky Mountains. Lot's of room. Overall A+. If back in area, would try to get my hands on Country Classics again!

Everyone at Timber Top was great. Enjoyed the experience....will be back next summer.

The cabin was nice and clean. Had everything we needed. The only problem was with wasps around the front door. My grandson was stung by a wasp. We called guest services & someone came out and sprayed. Otherwise, our stay was very good. This is the second time that we have stayed in a Timber Tops cabin.

Fantastic location of cabin. Really liked direct check-in. Great communication. Will stay with you again