The cabin was very nice. Super clean with everything we needed. The main floor heat wasnt working. 1 phone call and it waa fixed by the time we came back. Would definitely rent through this company again.

Wonderful experience! We have stayed with you many times, some good and some not so good. This cabin was AMAZING!!!! Clean, well kept, beautiful view, beautiful kitchen!!!

We had an awesome stay in Black Bear Ridge. You guy's were very helpful at check in.

Cabin was beautiful! Fantastic view of the mountains especially on the top floor. The beds were comfortable. The hot tub was wonderful. Narrow windy roads to get to cabin though. We had a few things we needed to call maintenance for and they were handled quickly. Wi-fi not great if you want to play video games. The movie theater was a very nice touch. I would stock the kitchen a little better. Sharper knives and a better can opener. Overall an A in in my book.

The house is amazing. Loved the decks and view.

We had a wonderful stay at Black Bear Ridge. We enjoyed the cabin very much, great views and plenty of room. We would like to suggest more towels and toilet paper as we found both in limited supply. Also, please let the owners know the dryer is in bad shape as it was making a lot of noise. We have enjoyed cabins with Timbertops for the past 14 years and plan on renting from you again in the future. We particularly enjoy Black Bear Ridge as it gives us everything we need to enjoy our time in Gatlinburg.

We had a great time at Black Bear Ridge ! Even saw a Black Bear ! Thanks !

Good

Fantasia vacation. The cabin was immaculately kept, and the check-in/out process could not have been more seamless. Just an A+ experience start to finish.

Cabin was great!! Our family had a wonderful time and the view was amazing. One small request would be to either provide a knife sharpener or sharpen the knives. A good steel blade for sharpening is all that is needed. Other than that everything was perfect. Cabin was clean and in good shape.

It was nice except the icebox made a loud noise last day we were there and we would call to pick up garbage and they didn't answer

Cabin view was awesome as well as the cabin itself. Just a couple of issues. Ants on all the lower floors and in the beds. Thought the cabin could of been a little cleaner. This was our second time in this cabin. With that being said, we would stay there again.

The house was good but the cleaning people did not do a very good job. The furniture was Everywhere and the porch was a mess.

Excellent.Glad it did not snow while we were there.Was not told would need chains.

Great cabin amazing view! We will be using timber tops again.

The cabin was great, the view excellent and the weather cooperated to provide us with a great week. We definitely will rent again! One thing I will note is to let the owners know the tub in the master bathroom has a leak that drips into the bedroom below. I believe it is in the pipes somewhere as we noticed it leaked when running the water into the tub.

great!

The staff was very friendly and helpful every time I called. I dealt mostly with Amanda. I will be calling in the near future to book for next year. I did recommend Timber tops to many of my friends.

The house was very clean and the view was awesome!!

We absolutely loved our cottage and our stay, it was even better then we expected - breathtaking. We would totally come back in a heartbeat and recommend it to anyone! Thank you so much for an incredible vacation.

Check in was seamless...nice to do over phone. Awesome house...beautiful...amazing view! Really enjoyed our stay. Will be back again next year. A few plumbing issues but nothing that would stop us from coming again.

The cabin was very nice. The maintenance was a little slow to respond to clean the hot tub and bring additional towels. The lady who responded to clean the hot tub did a great job. All the exterior regular door locks either won't lock or need repair. Bolt locks do work. The shower in the master bathroom is leaking out of the wall/shower base on the right side against he wall.

Amazing!

It was a great cabin for my family and the friends we met. The view was amazing. Very spacious and nicely furnished. We were hoping for an early check-in because no one was there the day before, but we still could not get in until 4pm. The kitchen and bathrooms were very clean. We did notice quite a bit of dust and cob webs around doors and cabinets up high. The hot tub was nice but it would have been better if it was on the front of the house where there was a view. The kitchen was well supplied. Kids and adults both had a great time!

The cabin was everything that we expected plus some. When we arrived it brought tears to my eyes when I walked around on the back deck and saw the spectacular view and then again when I walked inside and saw how big and beautiful the cabin was. The rooms were large, clean and well decorated. The beds were comfortable. The cabin was stocked with everything that we needed except for my crockpot that I brought from home. Everything was in working order except the outdoor grill was a little loose and could use some minor repair. The staff was friendly and accommodating beginning from the time we arrived in town.

My wife and I have used Timber Tops on several trips and have always been satisfied with the experience. This trip we took two couples who have never been to the mountains. They loved the cabin and want to plan another trip soon. We will definitely be using Timber Tops again in the future.

The cabin was perfect. The view was breath taking & everyone loved their time at Black Bear Ridge!!! The kids were always busy with the games & we were all very comfortable in every room! The only issue was the ants in the downstairs bathrooms. Other than that we couldn't have had a better week!

Overall was a good experience. There were ants in all the bathrooms pretty bad. Also the ceiling was leaking in the downstairs bedroom that is off the deck. The shower heads were also old and terrible. The showers were pretty terrible experience because of the shower heads. Other than that the cabin was clean and very nice.

Very nice cabin with a great view.

Direct check in was the only way to go! Expectations exceeded! Breathtaking view! Cabin was incredible!

Great cabin

We have stayed with Timber Tops for several years now and have always enjoyed our stay!

Already planning our next trip and stay. Cabin and staff were both wonderful.

This was an Awesome experience everything was absolutely Perfect! We were definitely not ready to leave.

Beautiful cabin. Spacious & Roomy and a wonderful view. Had a problem with plumbing & it was taken care of in a timely manner.

The cabin was amazing. Great view. Awesome amenities like patio set up, fireplace, and theatre room. Loved having king beds and bathrooms to every room. Clean. Well stocked with more than essentials. Typically don't have all the items we need in the kitchen or enough dish soap, paper towels, tp. This cabin had everything we needed. Check in process was frustrating. 4pm is late for check in, esp when it gets dark earlier in winter. We called 2 days in advance to request early check in. There was no one staying in our cabin for 2 days prior. Yet, our cabin still "wasn't ready" until 3:45pm. I've never had this trouble with any cabin company previously (and we've stayed with a lot of companies). Typically check in is 2-3pm and early check in is always an option as long as no one is staying in the cabin the night before. I understand things arrise, even during vacancies. But, with 2 days notice which we gave for requesting early checkin, there should have been no issue checking in early.

The cabin was great! We had a wonderful weekend. My only complaint is I did the expeess checkin and I still had to call and go to the office. A receipt needed to be signed still. A receipt that was never sent to me. Luckily we were right by the office when I called. Just wish someone would've told me there was something else needed so we could've avoided this. Other than that we were happy and would rent from you all again. Thanks!

THE CABIN WAS BEAUTIFUL! It was huge and my family of 9 were very comfortable and we all loved the amenities. The view was spectacular. We will definitely be back!

Very well ....our family really enjoyed themselves also. We have stayed before and will stay again ...thanks

This was out third time staying with Timber Tops and everything is always as it says on your website. This cabin was wonderful and every couple enjoyed having their own bathroom.

Cabin was awesome! Loved the view! Would definitely go back!

The process of reserving a cabin and using the Expedited check in was Great!!!

Requested hot tub to be cleaned out on Tuesday and chlorine tablets put in the tablet holder. Chlorine tablets were put into the holder, however the hot tub wasn't cleaned out. WATER WAS VERY, VERY CLOUDY, DIRTY & HAD A FOUL SMELL. Didn't get to enjoy the hot tub AT ALL!!!! Very disappointing. Also, no dish towel or dish rag found in the cabin upon arrival on Monday. Went by the office on Tuesday, the following day after arrival and picked up several dish towels and rags from Ashley. Note, she also noted in her computer the issues regarding the hot tub. At that time she indicated the water would be cleaned/changed when the chlorine tablets were put in the tablet holder. She was very, very professional and went out of her way to assist in both matters.